Good-Doggie.com Customer Care
Phone Orders are welcome. We’re here to help! Do you have a question about our dog, cat, or equine products or can't find what you're looking for?
Email us at gooddoggieboutique (insert at symbol) gmail.com or call us at 608.772.9499 or 1 (888) 203-3083.
Login to Account
If you registered with an account when you made your purchase, you can click here to check your order with the login you created. We will send an email when your order is shipped. If you didn't create a login you will need to email us to create one for you. If you create a login but need to recover your password go to the lost password page and your password will be emailed to you.
SHIPPING
- Shipping times vary. Many of the items are made to order, and can take up to 3 weeks.
- If 2 weeks have passed and you have not received your order, please call us or email us.
- Minimum shipping fee is $7.00 for orders up to $25.00.
- Shipping fee is based on the total dollar amount of your order.
- Orders over $150.00 ship free except for oversized items such as carriers, beds and crates.
- We are glad to ship to Alaska & Hawaii
- Additional fees may apply.
- Since most items are shipped directly from the manufacturer, shipping costs and delivery times will vary.
- Most items are shipped USPS, but some of our manufacturers ship UPS, or Fed-Ex Ground
- We will provide you with the tracking number via email, once your order has been shipped
Tracking Your Purchase
When your order is shipped, we will issue an email notice to you. Most products are shipped USPS First Class or Priority Mail.
UPS Tracking | FedEx Tracking | USPS Tracking
RETURN & EXCHANGE POLICY
If your Good-Doggie.com website purchase fails to meet your expectations:
- Return your merchandise to us in its original and unused condition
- With your receipt and original packaging
- Within 14 days of receipt
- For a merchandise exchange or store credit minus shipping charges
- If you request a refund instead of store credit, there is a 15% re-stocking fee deducted from the refund minus shipping
- All returns of Wiggles, Wags & Whiskers products incur a 20% restocking fee
- A 15% re-stocking fee plus the re-shipping fee applies to all exchanges, unless manufacturer defect
- Store credits are non-transferable
- Please email us prior to returning merchandise
- We will not accept returns of merchandise damaged by your dog
- All items must be in new, unworn condition
- Apparel must be in original packaging and unworn
- All rhinestone dog collars are designed for decorative wear, and should be cared for as jewelry
Good-Doggie.com is not responsible if your pet damages a collar or loses any stones as a result of rough play while wearing our rhinestone collars. A 15% restocking fee if we have to send out a different size, PLUS postage. PLEASE read our sizing instructions on each product before making your purchase. We are glad to help you with choosing the correct sizes prior to your purchase so no exchange is needed. If you are adopting a puppy and have not measured your dog at time of order, we recommend that you order after you are able to measure your dog, or the recipient of your gifts.
Note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 14 days, has been used, or is not in its original new condition. All Beds, carriers, personalized, custom, toys, sale, and perishable merchandise are final sale and cannot be exchanged or returned.
Please use UPS, FedEx, or the US Postal system with delivery confirmation for your return or exchange.
Product Warranties
- Lupine Pet products are all guarenteed even if chewed! Please email us for an EMA# and the address to send your chewed product to. These do not get returned to Good-Doggie.com.
- Wiggles, Wags & Whiskers guarantees hardware for life; and also has a repair warranty. The repairs can be done for $5.00 per item, which includes the return shipping to you. Please email us for a EMA# and the address to mail your products to. These do not get returned to Good-Doggie.com.
- Red Dingo Pet ID Tags guarantee the engraving on the tag for the life of the tag. Please email us for a EMA# and the address to mail your products to. These do not get returned to Good-Doggie.com.
ORDER CANCELLATIONS & CHANGES
We process orders immediately so they cannot be cancelled. Be Advised: Orders for custom or personalized items cannot be cancelled or changed at any time. Please be careful to proofread your order confirmation for any errors or typos.
Non-Returnable Items
- Pet beds & pet carriers are not returnable for health reasons
- Personalized or custom made items are non-refundable unless they arrive damaged
- Treats and food items
- Bowser brand products are not returnable
- Toys
- Seasonal merchandise that is holiday-related such as Christmas
DELIVERY TIME
Most items are shipped directly from the artist or manufacturer and delivery times will vary. Handmade and customized items take up to 2-3 weeks before they are shipped. Many items ship within 3 business days from when you place your order. Our inventory changes daily. In the event that an item is out of stock, we will notify you immediately. You can then choose to wait for it to be shipped when it is available, choose an alternative, or receive a credit.
CANADIAN & INTERNATIONAL ORDERS
- Currently we ship to Canada and Austalia ONLY
- European countries by request.
- Additional shipping will apply.
- Please note that once the package leaves the US, we have no control over it and we are no longer liable.
- If the package is lost and needs replacement the customer will need to place a new order while the original order is being traced. If the original package is found and returned to Good-Doggie.com, a refund will be issued.
SHIPPING TO APOs
With advance notice we are glad to order your items, and re-ship them to your APO. We will let you know what the extra shipping fees will be for your order. Good-Doggie.com does not guarantee holiday deliveries.
Refuse of Receipt
Should you refuse receipt of an item when delivered and that item was shipped, credit will be issued for the item, minus actual shipping charges plus a 20% restocking fee.
Back Ordered Items/Out of Stock
In the event that you select a backordered item, we will contact you to alert you about the delay. We will ship the item to you as quickly as possible, and your credit cart will not be charged until the item is shipped. We will also offer similar alternatives if you would like suggestions.
Prices & Sales Tax
All prices are subject to change without notice. We will collect sales tax only for residents of Wisconsin (since this is where we are based, and we must legally collect these sales taxes).
Payment Methods
Security
Our store uses Prostores, PayPal and Thawte SSL for security and order processing. The page on which you enter your credit card is encrypted using Secure Sockets Layer (SSL) technology, the standard for secure Internet transactions. To verify security, you should be able to see a picture of a small lock in the lower right hand corner of your browser screen. This means that your information is secure and safe. Good-Doggie.com uses credit card processing services from PayPal, and is not liable for any security breeches at these facilities.
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